Refund policy

We do not accept returns or exchanges for change of mind. Please check the measurements and the details on the product page before you order, and send us a message on Instagram if anything is unclear. We would much rather answer a question than have you end up with the wrong light.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, is significantly different from the way it was described, or does not do what we said it would do, you are entitled to a repair, a replacement or a refund.

For a major failure you can choose between a refund and a replacement. For a minor failure we may repair or replace the item instead. These rights apply whatever else this policy says, and nothing on this page limits them.

If something arrives faulty or damaged

Send us a message on Instagram with your order number and a photo or a short video of the problem, and we will tell you what happens next. Tell us as soon as you notice: the sooner we know, the easier it is to sort out. Please do not send anything back before we have replied, or we may not be able to trace it.

Where a return is needed to resolve a failure covered above, we arrange it and we pay for it.

Wrong item

If what arrives is not what you ordered, tell us and we will put it right at our cost.

Cancelling an order

An order can be cancelled for a full refund at any time before it is dispatched. Once a parcel has left us we cannot recall it.

Refunds

Refunds are made to the original payment method. Once one is approved it is usually with you within five to ten business days, depending on your bank or card issuer.